Where we ship from

Pazar9 is operated by PAZAR9 LTD, a company registered in England and Wales. Our furniture is manufactured and warehoused in Türkiye, and all orders are dispatched from our facility in İzmir.

Where we deliver

We deliver to the United Kingdom and to European Union member states. If your country is not offered at checkout, please contact us before ordering.

Dispatch and delivery times

Orders are dispatched within 3 working days of payment being received. Transit typically takes 5 to 10 working days for the UK and the EU, depending on the destination and on customs clearance. Larger furniture items may take longer; where this applies it is stated on the product page.

Shipments are handled by DHL and UPS. A tracking number is emailed to you as soon as your order leaves our facility, and you can also follow the status of your order from the My Account section.

Import duties and taxes

Orders are shipped from Türkiye. Depending on the destination country and the value of your order, import duties, taxes or customs handling fees may be payable by the recipient on delivery. Such charges are set by the destination country and are not included in the price shown at checkout. We declare the full value of every shipment.

Right of return

You may return an item within 14 days of receiving it, in line with UK and EU consumer law. To start a return, email [email protected] with your order number. We will confirm the return address before you send anything back.

Items must be returned unused and in their original packaging. Return shipping is paid by the customer, except where the item is faulty, damaged in transit or not what you ordered — in those cases we cover the cost of the return.

Refunds

Once your return reaches us and has been checked, we refund to the original payment method within 14 days. You will receive an email confirming the refund.

Damaged or incorrect items

If your order arrives damaged or the wrong item has been sent, email us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund, including the return shipping cost.

Contact

PAZAR9 LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: [email protected] — Phone: +90 546 511 56 53